Shipping Policy
Flat rate of $4.99 on eligible orders
Automatically applied on orders over $100
We currently ship within the United States
Shipping Coverage
We currently ship within the United States only. International shipping is not available at this time.
Shipping Costs
- Standard Shipping: $4.99 flat rate per order.
- Free Shipping: Available on orders totaling over $100 (before tax).
Order Processing & Delivery
Orders are processed after payment confirmation. Delivery times may vary depending on your location, carrier delays, or peak shopping periods.
Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Questions About Shipping?
If you have any questions regarding shipping, feel free to contact us anytime via Live Chat or the Contact Form.
Shipping To:
Worldwide.
Free Shipping Offers:
- Free Standard Shipping on orders over $150 US Only.
Order Verification
Once your order is placed, you will receive a confirmation email with the details. This email confirms that the order has been authorized and verified. Once the payment is verified, orders cannot be cancelled or modified during the processing stage. However, we will always do our best to accommodate any changes if requested in a timely manner.
Order Processing
It typically takes 3-7 business days to process your order. Please note that holidays and weekends are not included in the processing time. Orders containing pre-ordered items may take longer to process. For more detailed information, please refer to our Preorder Page. If your items are prepared within 24 hours, we will aim to ship them out the same day.
Shipping
Once your order is processed, it will be shipped out and should reach the destination within 8 to 30 business days depending on the shipping method. Upon shipment, you will receive an email notification with the tracking number to follow your package’s journey.
Please note: Total Delivery Time = Processing Time + Shipping Time
Tracking Your Order
To track your order, please click on the "Track Order" link included in your shipping notification email.
Shipping Delays
Shipping time is an estimate and begins from the date of shipment, not the order date. There may be unexpected delays due to factors such as invalid address, customs clearance, or unforeseen weather conditions. Delivery can take longer than expected—especially for international orders. We offer compensation if the package does not arrive within the timeframe mentioned in the shipping policy.
If you have not received your order within the stated time, please submit a support ticket within 6 months of shipment. Our customer service team will respond within 24 hours to resolve your issue. Note: We cannot accept late requests beyond 6 months.
Need Help?
If you have any questions about your order or shipping, please don't hesitate to reach out to our customer service team at agdgroupllc@gmail.com.